We’re always looking for ways to enhance your Kohl’s Card experience. The new Kohl’s Rewards® Visa offers greater flexibility in where you can use your card and more rewards earning power. Your new card still gives you all the perks and rewards you love, with updates to how you manage your card and enhanced card management features from Capital One.

This Kohl’s Rewards® Visa will not be reported as a new account and your account open date will appear as the same date currently reported on your credit file. The information previously reported to the credit bureaus will be updated with the name "CAPITAL ONE" and the credit bureaus will continue to receive updates based on your ongoing account performance. Even though this is not a new account, if you currently use credit monitoring services, they may send you a new account alert due to the name change to CAPITAL ONE. Please know this is the same account information and open date.

The Kohl’s Rewards® Visa may have an impact on your credit score, and such impact may be either positive or negative. Credit scores take into account a variety of factors, which can include the type of credit card account (such as a co-brand card) but many other factors as well, including your payment history, other credit accounts you may have, your outstanding balances versus total available credit, length of credit history, etc. Moreover, there are several different credit scoring models (such as FICO, VantageScore and others), and they each will evaluate Kohl’s Rewards® Visa and other factors differently, resulting in different impacts to your credit scores. To find out more about your credit score, you can contact any of the three major credit bureaus (TransUnion, Equifax and Experian). Please note that Capital One will typically continue to send updates to the credit bureaus based on your ongoing account performance as we have done in the past.

If you would prefer to have a Kohl’s Card that can only be used to make purchases at Kohl’s, set aside the Kohl’s Rewards® Visa that was mailed to you in September and be sure not to use it. You can use your existing card for any shopping you’d like to do, call the number on the back of the Kohl’s Rewards® Visa and we will get you a new Kohl’s Credit Card that can only be used at Kohl’s. If you use your Kohl’s Rewards® Visa, we will not be able to reissue you a Kohl’s Credit Card.

Yes, you can now set up your Capital One online account. Some of your settings, such as paperless preferences, automatic payments and your payment bank information should have transferred. If your settings did not transfer you were notified by mail. Once your Capital One online account is set up, you’ll be able to edit any preferences.

Right now! Activate your new Kohl’s Rewards® Visa and begin using it to continue earning 7.5% in rewards at Kohl’s. Once active, you can also use your Kohl’s Rewards® Visa to make purchases everywhere Visa is accepted to earn 3% in rewards on gas, 2% at grocery stores and 1% on purchases everywhere else. Your current rewards balance has transitioned to the new program and will be redeemed as it always has without interruption.

If your question isn’t answered here, there’s a feedback link at the bottom of this website where you can submit feedback. If you have account questions that require a direct response, please contact us at 855‑564‑5748.